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Grainger Website Review & Ratings + Grainger Coupons

Drackett: Products & Services

Grainger provide customers the right products and solutions to keep facilities up and running and help customers save money too. Grainger is North America's leading broad line supplier of operating products, maintenance and repair. At Grainger you can shop product by categories such as:

Services Offered:

At Grainger it is easy to order. You can: (a) Fax or call in your order anytime; (b) Go online to view the entire catalog, place your order, and check your order status, 24/7;  and (c) With their Branch Locator, visit your local Grainger branch.

Drackett: Company Background

Founded in 1927, Grainger have expanding global operations and serve customers in 157 countries worldwide. William W. (Bill) Grainger founded a wholesale electric motor sales and business distribution in Chicago. In 1928, the business was incorporated as W.W.Grainger, Inc. In 1933, to improve customer service, Bill Grainger opened a branch in Philadelphia and 15 branches in operation by 1936. Grainger became the first in the industry to implement optical character recognition equipment in 1975 and in 1980s continued to advance its systems by installing a national satellite-based digital communication network. In 1995 Grainger launched the corporate Web site and in 1996- began talking orders online. Today, representing $2.2 Billion in sales in 2011, more than 27 percent of the company's annual revenue is generated through electronic channels.

You can contact Customer Care toll-free at 1-888-361-8649 or (847) 535-1000, 24 hours a day, 7 days a week or if you have questions call 1-800-Grainger. Their headquarters  is at: 100 Grainger Parkway, Lake Forest, Illinois, 60045, United States.

Drackett: Customer Feedback & Reviews

These are what customers say about Grainger.com:

"I have placed several orders in Grainger, and found that their merchandise was always top quality and shipped very fast. Customer Service is excellent."  campbelh_1 3/29/2013

"My  company has placed many orders with Grainger over the years. They always ship very quickly. Once a $50 tool kit was missing from my order and they sent another at no charge with no hassle. They have a huge selection of tools and supplies and will continue to receive my business."   Tyris Flare MI

"Grainger has a large supply of just about everything. You must know exactly what you are looking for. The counter people will not be able to help you with selection of parts and materials. Their prices are not good, but they usually have everything within one day drive. Ordering is easy by phone or web. Walkins, nonwill call, will be very slow. Non will call orders usually take 15 or more minutes in the store."   Jason M. San Diego, CA

"The thing I like best about Grainger is there is no waiting 15 minutes to talk to a real person. Whenever I have a question I simply call and I'm talking to an actual person within 15 seconds. Its also nice being able to buy everything I need from one store. Saves my business a lot of time and hassle."   Cole, Globe, US March 09, 2012

"In all my dealingd with Grainger, I have never had a problem with either ordering or picking up whatever I needed from them. Extremely friendly service and convenient locations."   James Tampa, Aurora

"Great service and pretty much have any product you can think of. My company have been using them for the last 7 years, and have yet to have a problem."   Paul, Chicago, US

"For me, Grainger is a big toy store! THANX GUYS."   Bob Davis

"I had a great time in Orlando this week...My team never disappoints! They are awesome! And they did a great job! So proud of the people of this company! And so proud of Grainger!!!"   Tania San Miguel

"Thank you to Grainger for sponsoring the 2013 Adelante Mujer Latina Conference in Pasadena."   www.adelantemujerlatina.org

The overall summary of the tone of feedback for Grainger is 95% positive.

Drackett: Business Credibility & Trustworthiness

Grainger is not BBB accredited. On a scale of A+ (Hightest) to F (Lowest) BBB has given Grainger.com a rating of A+. Factors that raised W.W Grainger, Inc.'s rating: Length of time business has been operating, complaints volume, response to one complaint, resolution of complaint filed against business and BBB has sufficient background info on this site. Click here for more info.

Some awards that Grainger.com achieved:

  • 2011 Fortune 100 Best Companies to Work For
  • 2011 Today's Facility Manager Readers Choice Award
  • InternetRetailer.com- 2012 Number 15 internet Retailer (February)
  • Institutional Investor Magazine- Senior Directore of Investor Relations Willian D. Chapman America's 2012 tOP ir Professional in the Capital Goods Industry (March).
  • Baron's Magazines- Ranked no. 73, Barron's 500 (June)
  • CIO Magazine-2012 CI0 100 Award (June)
  • Computer world- #61 on 2012 Best Places to Work in IT (June)
  • Modern Distribution Management-Grainger Power Transmission Products ranked no.8, MDM'S Power Transmission & Bearing Distributors Market Leaders and more.
Drackett: Website Popularity & Google Ranking

Grainger is very popular because according to:

Alexa.com

  • Grainger.com's global Alexa 3-month traffic rank is 5,707 as of May 8, 2013.
  • This site have appeal more to caucasians.
  • Its visitors consist of higher-income men over 45 years old and have no postgraduate education who browse from work
  • No reviews yet.
  • 3,455 Sites linking in.
  • It rank #1,212 in the US, #8,729 in Canada, #10,663 in the Philippines, #14,739 in Mexico and #16,530 in United Kingdom and #25,697 in India.
  • It has a pageviews per user of 2.4.
  • Top search queries for this site: grainger (8.69%), granger (1.29%), grainger.com (0.59%), grainger online catalog (0.58%).
  • This site high impact search queries: grainger (9.38), industrial exhaust fans (3.13), granger (2.79), custom air filters (1.97), hydraulic fittings (1.90) and more.

Google Page Rank Checker

  • According to Google, the page rank value of Grainger.com is 7 from 10 possible points (7/10).

WebstatsDomain.com

  • In the world Grainger.com is ranked 5,703 (as of May 9, 2013).
  • This site is popular in the US where it gets 84.1%.
  • This site has an excellent Pagerank (7/10).
  • This site has 3,569 backlinks.
  • It has 50% seo score and it's good for seo website.
  • It has been given a star rating of 4.0/5.0 by WebstatsDomain.com
  • This site pageviews per user is 4.8.
  • It's Search Percent is 31.2% and has a Bounce of 39.7%.
  • Percent of Visitors: United States-84.1%, India-3.8%, Canada-1.8% and Mexico-1%.
  • This website worth is $510,925 USD.
Drackett: Social Media Presence

Grainger is very popular. It has pages on the following social media:

  • Facebook with 52,056 Likes and 3,332 talking about this (as of May 9, 2013).
  • Twitter with 3,641 Followers and 367 Following, and 1,233 Tweets (as of May 9, 2013).
  • Google + where they gather 855 positive votes, and 383 have them in circles as of May 9, 2013.
  • You Tube with 220 Subscribers and 193,388 Video Views (as of May 9, 2013); Date Joined: Oct. 7, 2011, Country: United States
  • LinkedIn with 436 Recommendations.
  • Grainger Press Room (the site blog). Browse this section of their site to find out more about their company or to request information. Read the latest Grainger news releases and submit your contact info to be added to their distribution list for company news. Their latest press releases is dated 04/17/2013 as of May 2013.
Drackett: Website Security & Safety

Grainger.com is safe. Grainger site uses industry-standard encryption technology to provide for your credit card number security. To protect the security of their sites and information-they have put in place reasonable procedural and technical standards. But they do not guarantee that any electronic commerce is secure and they encourge you to take steps to protect yourself online. Their web servers collect general data pertaining to each Site Visitor including but not limited to, tracking codes, the IP address, the web page, the domain name, and the length of time spent. Click here to view the use of information collected.

You can check this website using this tool: http://google.com/safebrowsing/diagnostic?site=http://www.grainger.com

Drackett: Pricing & Packages

Shop Hot Buys:

  • Duracell Battery, AA, Performance Alkaline, PK 24 was $34.95 but now its $17.48
  • Dewalt Cordless Drill/Driver Kit, 18.0V, 1/2 In was $230.50 but now its $185.00
  • Dewalt Sander/Grinder, 4.5 in was $115.15 but now its $79.00
  • Dewalt Jigsaw, 4-Pos Orbital Cutting, 0-3100 spm was $131.20 but now its $89.00
  • Milwaukee Drill Bit Set, 35 Pc, 1/4 In Shank was $39.45 but now its $29.97
  • Milwaukee Deep Cut Portable Band Saw, 11.0A was $377.00 but now its $299.00
  • Milwaukee Angle Grinder, 4-1/2 In, Paddle w/ lock On was $110.00 but now its $89.97
  • Stanley Pocket Screwdriver, 5/32, 1/8, #1, #2 was $4.46 but now its $3.57

Comparison with other site:

Grainger.com

  • Milwaukee Cordless Drill/Driver Kit, 18.0v 1/2 in.- $169.00
  • Milwaukee Corldless Drill/Driver Kit, Battery included- $164.00
  • Dewalt Cordless Drill/Driver, Bare Tool (No battery) - $145.00

Northerntool.com

  • Milwaukee 28 Volt Corldess Hammer Drill Kit - $399.99
  • Milwaukee M18 Fuel Drill/Driver Kit - $279.99
  • Max Li-lon Cordless Compact Drill/Driver - $219.99

Grainger prices are generally lower than the other similar company for the said products.

Drackett: Shipping Rates & Policies

Grainger.com shipping policies: On each order which is reflected on customer's invoice and applied at time of order, Grainger charges a shipping and handling fee. Please note that shipping and handling receipts charges will not be furnished. For orders over $1500 Grainger covers shipping and handling for standard ground shipping. Any charges incurred for other Freight Services must be paid by customer. COD shipments are not permitted. Customer should file a claim with the carrier if the product is damaged in transit.

Most U.S. orders received within Grainger business hours for in-stock items are shipped the same day the order is received (with most items delivered the next day). They'll work with you, no matter how soon you need it, to find the best way to get your item delivered as soon as possible. Please note that all orders are subject to availability. Click here for more info.

Drackett: Payment Methods Accepted

When placing your order on line you can make purchases only with a credit card. Grainger is  proud to offer Open Account billing to qualified customer upon Credit Approval. For Open Account billing, download a credit application.

Grainger accepts checks, cash, money orders, American Express, MasterCard and Visa. From the date of shipment or pick-up of items  for customers with established Grainger credit, payment are net thirty days. For late payments, Grainger reserves the right to charge a convenience fee, and all payments must be made in U.S. dollars. Grainger also accept Electronic Funds Transfer (EFT). For more info click here.

Drackett: Returns, Refunds & Exchange Policy

Grainger offer satisfaction guarantee to all customers which means that if the customer is not satisfied with a product for any reason, Grainger will promptly provide a refund or exchange if the item/product is returned within 30 days of delivery. The product should be in its final packaging and with proof of purchase from the site.

For a period of one (1) year after the date of purchase from Grainger, this site warrants products against defects in workmanship and materials under normal use. Grainger may, at its option-repair, replace, refund the amount paid by the customer provided that Grainger accepts the product for return during the limited warranty period. Returned item must be in saleable condition, unused, undamaged and must be in original packaging. Grainger will either issue a credit for the purchase price or replace the product.

Grainger: Product images & screenshots
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